E9-1-1 Communications Center

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Team

Columbia County E911

 CALEA

Console

Non-emergency
(706) 541-2800

Fax
(706) 541-2822

Staff
John Sherman, Lieutenant
Katrina Dent, Training
Tammy Walden, Training
Ivey Barnett,  GCIC

Supervisors
Josefina Gaspard
Stephen Broom
Jennifer Neal
Tiffany Usry

 

The Columbia County Sheriff’s Office E911 Communications Center is staffed 24 hours each day with six operators per shift. Our telephone system is equipped to recognize TTY/TDD machines utilized by the hearing/speech impaired community. We also have the ability to communicate with non-English speaking callers via a Language Line contract service, which provides translations for foreign languages and dialects.

The Communications Center is recognized as an internationally accredited Public Safety Answering Point (PSAP). With the assistance of the Office of Professional Standards, the Communications Center has maintained national accreditation as recognized by the Commission on Accreditation for Law Enforcement Agencies (CALEA). During the most recent assessment we requested to be evaluated under the most scrutinized appraisals, known as the Gold Standard, and we were recognized with the Award of Excellence, which is the highest attainable status for CALEA accreditation.

 

Tips for 9-1-1 Use 

  • Teach your children about calling 9-1-1 in case of emergencies and make sure they are familiar with their address and phone number.
  • Take the battery out of cell phones without service if given to a child to play with. Even if the phone has no service, it can still call 9-1-1
  • Always provide the location of your emergency first. As long as your location is known help can be sent even if the call is lost or disconnected.
  • Lock the keys to your phone to prevent dialing pre-programmed one-touch emergency notifications while not in use.
  • There is no need to program 9-1-1 into your auto-dial phone. The number is easily remembered and programming it could lead to an accidental dial.
  • If you call 9-1-1 by mistake, remain on the line and explain the mistake to the dispatcher.  Immediately hanging up may result in a call back and/or possibly having an officer respond to your residence.
  • Do not place false calls or texts for service or play with 9-1-1. It is a violation of law and is punishable by fine or imprisonment.
 Console

Text to 9-1-1

In coordination with TeleCommunication Systems (TCS), Columbia County E911 is now capable of accepting Text-to-9-1-1 service with customers subscribing to the major wireless carriers. Text-to-9-1-1 should only be used in an emergency situation, when placing a call is not possible. This system will allow an emergency response for callers that are deaf, hard-of-hearing, speech impaired, or when speaking out loud would jeopardize the safety of the caller. Don’t text and drive!  It is a crime to text 9-1-1 with a false report. Voice calls are still the best and fastest way to contact 9-1-1. Remember, the Text-to-9-1-1 service is not available everywhere in Georgia and the U.S.

Statistics

In 2015 the Communications Center received, on average, 145 emergency calls for service and 400 non-emergency calls daily. The center also received a daily average of 690 calls for service, via radio, to/from deputies and County Marshals that are reporting or responding to calls for service.

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House Watch Program

This free service was designed to allow Columbia County residents a peace of mind while on vacation or away. In order to be placed on the House Watch program, contact Dispatch at (706) 541-2800 at least 24 hours prior to departure. Once the requested information is entered into our system, deputies will periodically check the house during the day and night. If your plans change after the watch has started, call Dispatch to adjust the times.

 

Business Registry

This service is dedicated to Columbia County businesses. It allows them to register with the Sheriff’s Office in an effort to expedite after-hours and emergency contact. To participate, the Business Registry form must be completed and faxed to Dispatch at (706) 541-2821. 

 

Gate Code Registry

The Gate Code Registry is provided by the Sheriff’s Office to citizens who have residences and/or businesses that are secured by a passcode-protected entrance. This is to assist deputies responding to emergencies or providing mutual aid at those locations. To be included, the Gate Code Registry form should be completed and faxed to Dispatch at (706) 541-2821.

 Planning

 

 Tours

Tours of the Sheriff's Office Communications Center are offered “by appointment” only. To request a tour, you may contact Lieutenant John Sherman at (706) 541-2800.

 

 

 

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